WorldHost Case Study
As part of a large scale business expansion, Cambridge Airport set out to train all its customer-facing staff in WorldHost in anticipation of new summer passenger services through the airport. A characteristic of this small friendly airport is the need for multi-skilling of staff to maximise flexibility.
Capela Training was appointed to deliver the WorldHost programme, starting with ‘Principles of Customer Service’ training for reception, business development, fire crews, refuelling and operations staff. The programme continues with the rest of the airport team, including the ‘Customers with Disabilities’ course.
The Airport is qualified to become a WorldHost recognised business and the training programme continues.