Principles of Customer Service

This one-day core WorldHost programme has a formula which can be adapted or weighted to reflect the needs of any kind of travel, hospitality or leisure organisation. It can be delivered to up to 15 delegates at one time. The content is as follows:

  • Welcoming people skills
  • Topics to avoid
  • What forms a first impression?
  • The communication process
  • Why should I handle customer concerns?
  • Effective listening
  • Visitor needs
  • Value of tourism
  • Personalised key commitments

Each delegate receives a pin and personalised certificate on completing the course.